A live answering service allows your customers to speak to a real person anytime they call your business.
Dealing with an automated voice-over when you need customer service is extremely frustrating. That’s how your customers feel too, and it can leave a negative impression of your business.
Luckily, there’s now an affordable and reliable alternative thanks to outsourcing companies that can provide a live receptionist to ensure every single call is answered. With an answering service, you no longer need to worry about calls going unanswered, and potential customers deciding not to do business with you.
It is perfect for a small business that is experiencing growth. A telephone answering service can provide a professional look and feel which strengthens your brand, and gives you an edge over your competitors. A strong first impression can be a huge factor in a potential customer deciding to do business with you.
What is a live answering service?
A live answering service is provided by an outsourced company who use virtual offices within the United States. A virtual answering service offers a range of services which includes everything from answering phone calls and scheduling appointments to full virtual receptionist services, such as asking screening questions and providing customer service and support.
The services can be tailored to suit your business requirements and your budget.
A professional answering service offers many benefits to small business and can assist you in scaling and ensuring smooth operations for your business quickly.
Besides just call answerings, there are many other advantages a phone answering service can provide, such as:
Call screening
Before calls are transferred to you, a virtual receptionist can ask screening questions, set an appointment, and brief and prepare you for a follow-up call.
Improve customer loyalty
A live answering service helps build confidence from your customers that you provide excellent customer service and value them. By always speaking to a virtual receptionist, they know that someone can help them when they need it, and are more likely to stay with your business.
Never miss an important call again
On average, calls to your business will be answered in less than 10 seconds. Many callers will hang up if their call goes to voicemail rather than being answered by a live receptionist. If so, they may immediately call your competitor afterwards. By having a live phone answering service, you can convert more leads into sales.
Cost
You can reduce your costs while improving your customer service. Instead of having a full-time receptionist on staff, a live answering service offers a per call price, to allow you to manage your budget accurately.
There are different plans to choose from, so you are covered for when your business grows or needs extra help during peak periods. There’s also the savings of both time and money of not having to train additional part-time or full-time staff members.
Appointment scheduling
Do you have a business that heavily relies on appointments? Well, there’s no need to worry. With a virtual answering service, you will never miss another appointment again! A virtual receptionist is highly trained and can set and reschedule appointments for you.
Eliminates spam
Robocalls, spam and phishing attempts do not only waste time and resources, but can be majorly annoying and inconvenient. A virtual answering service receptionist allows you to spend your valuable time being productive while screening the telemarketers, robocalls, and spam for you.
Never miss a call again
When you are on a call with a client or patient, or on a lunch break, are you missing important calls? A live answering service is available around the clock, to allow you to take a break or spend more time with your family, without having to worry about ever missing a call.
A 24-hour answering service is always available, including holidays and weekends, which means your business never needs to close.
Flexibility
Whether you need a live receptionist 24/7 or after hours or only on weekends, there is full flexibility with a call answering service to meet your business needs. Every business is different, which is why a package can be tailored to suit you.
Perhaps you only require the service for an overflow when your receptionist is already preoccupied with another call, or only during certain times of the day to cover for a lunch break.
Whatever your needs, a telephone answering service has got you covered.
Exceptional customer support
When your phone is ringing out of control, it’s not always possible for someone to phone answer every time. Perhaps you’re in the middle of a sale, or your latest marketing campaign has gone viral, and you can’t cope with the boom in business. Even in the digital age, up to 90% of business transactions occur over the phone. Any missed call is a missed business opportunity.
Get an edge over your competition when every single call is answered in a professional way, and each customer is given personalized customer service and the attention they expect and deserve.
Are you still unsure if a live answering service is right for your business? ReceptionHQ provides a 7-day virtual reception free trial to see the results for yourself.
You have the option to pay as you go for each call individually, or you can sign up for a package that includes a set number of calls per month to suit your business needs.
See the immediate difference a business phone answering service can make today.
