Call diversion services

Advertise a virtual phone number and take calls on another number – such as your landline or cell phone.

In addition to our live call answering solutions, ReceptionHQ also offers automated call diversion from a virtual phone number used in your business’s advertising to instantly forward calls to a number of your choice.

Combining virtual phone numbers with a call diversion service is an ideal solution for businesses who wish to appear larger/local, including creating a virtual presence nationally by utilizing local numbers in different cities that all route to the same place.

Entrepreneurial start-ups and home-based businesses can also use call diversion services to maintain privacy of a cell phone or home phone number while keeping business expenses to a minimum.

Diversions can even be set to a schedule, such as forwarding to different numbers at different times of day. For example, diverting business calls to a cell phone or landline during the day but to voicemail after hours.

With our instant set-up, you can start receiving diverted calls within minutes

Free local numbers

Create a virtual presence in a new geographic area with a free local number that you can advertise.

Toll-free numbers

Upgrade to a toll-free number to enable callers anywhere in the USA to phone you without paying a cent.

24/7 call forwarding

Automatically forward calls from your advertised number to any other number, 24/7 or on a schedule.

Simple self-service

See call logs instantly and manage your service using our free smartphone app or desktop portal.

No lock-in contract

There’s no setup fees or cancellation fees, just a simple month-to-month subscription to ensure flexibility.

Call Diversion Pricing

Available as stand-alone or bundle with another service.

MessageCenter Divert

$20

per month

Free local or toll free number (available anywhere in the US)

Pay as you go

Diverted calls $0.10 per minute*

Month to month plan, cancel any time.

Call transfer to international dependent upon country, please ask for details.

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*Plus relevant sales tax, refer to Terms & Conditions.

How it works

1 Choose a phone number to advertise 2 Choose where calls should divert to 3 A customer calls your business 4 You answer as normal

Choose a phone number to advertise

Our simple setup means your call forwarding can be activated within minutes. To start, simply choose whether you want to divert your existing number, use the new local number we provide or upgrade to a toll-free number.

Choose where calls should divert to

You can forward your business phone to any number you choose, whether your cell phone, a private phone, your business line in another state or whatever you want. Decide whether you’d like to divert to this number 24/7 or set a schedule so that, for example, calls divert to voicemail after hours.

A customer calls your business

When a call is made to the advertised number that has been set up for call forwarding, it will automatically divert to the number you’ve chosen (or to voicemail after hours if you choose to set up such a schedule).

You answer as normal

When the call diverts to the number you’ve chosen, you simply answer it as normal. Your caller won’t be aware that you’re answering on your cell phone, a private line, your business line interstate or whatever the case may be.

Bundle with other business solutions

+ Live call answering

Never miss a customer call with our live call answering services, which can include custom greetings, instant messages, call transfers and appointment bookings.

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+ Virtual address

Choose a virtual office address for your business to expand your presence and enter new territories, without expensive overheads or the need to relocate.

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What our customers love

Groundwork Group have partnered with ReceptionHQ for the past 7 years … we could not run our business without them.

Stephen Beeby, Groundwork Group

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FAQs

What is a call diversion service and how does it work?

A call diversion service essentially enables you to divert one phone number to another. For example, if you want to keep your cell phone number private, but need to use it for your business, you can advertise a business number (like a toll-free number) and divert the calls from this number to your cell phone. Your callers will only ever know the advertised number and you’ll be able to see whether the incoming call is personal or business in nature.

Why should I use a call diversion service?

The most common reasons for using a call diversion service are:

The opportunity for your business to have a presence in another state so you are more appealing to local customers.
The ability to keep your cell phone number private when you are operating a business from your personal phone (you can advertise a local or national number, and still receive the calls on your mobile).
The ability to run several businesses with different customer facing numbers, but still have all calls answered on one number.

The MessageCenter Divert service includes a local phone number and can be set up instantly for as little as $20/month. A call diversion service provides a very quick and cost-effective way to appear larger, start up a new business or gain an interstate or national presence.

What happens to calls I don’t answer?

If you have a live call answering service attached, our professional receptionists will answer your calls (either all calls or only when you are busy). If you have a voicemail to email service, your voicemail messages will be sent to you via email. Otherwise, your calls will be managed by your existing call answering solution, for example, on a cell phone, your calls would typically go through to a voicemail service if unanswered.

Can I change the number my calls are being diverted to?

Yes. When you sign up, you’ll gain access to a client portal and moblie application for managing your MessageCenter Divert service. Using these tools, you can instantly change the number your calls are being diverted to. Our customer service team is also able to make these changes for you during business hours.

Are there any set up fees for a call diversion service?

No, there are no set up fees for a call diversion service. The cost of a local phone number is included in your MessageCenter Divert monthly subscription.

Can I sign up for a call diversion service on its own?

Yes. Your MessageCenter Divert service includes the provision of a local number in your preferred location. While there are add-on options available, you don’t need any other services to get started. Simply signup, tell us which number you want your calls diverted to and you’ll be receiving calls instantly.

How much does a call diversion service cost?

Call diversion costs just $20 per month on the MessageCenter Divert package, which includes a local number. You may add additional local numbers or a toll-free number to your service at any time for an additional monthly fee. Call charges also apply, based on call durations.

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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.