Are calls answered within the United States?

Yes. ReceptionHQ’s US-based reception team handles calls during standard business hours, operating from locations across Arizona, Florida, Missouri and North Carolina.

After-hours coverage: When US business hours end, your calls are seamlessly transferred to our Australian reception team. Australia is an English-speaking country with similar business culture and professional standards, ensuring your callers receive the same quality service around the clock.

Consistent quality: All receptionists undergo identical training programs and are held to the same professional standards, regardless of location. This ensures your brand is represented consistently whether a call comes in at 2pm or 2am.

Global advantage: Unlike answering services limited to a single location, our international presence means we can provide true 24/7/365 coverage without compromising on service quality or English language proficiency.