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New year, new start:
25% off phone answering

We’ll answer your phone when you can’t, so you can avoid missed calls, prevent lost opportunities and improve customer satisfaction. Use code 25FOR25 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer. Conditions apply.

New year, new start:
25% off phone answering

We’ll answer your phone when you can’t, so you can avoid missed calls, prevent lost opportunities and improve customer satisfaction. Use code 25FOR25 to claim discounted virtual reception services for 3 months. Hurry! Limited-time offer. Conditions apply.

New year, new start:
25% off phone answering

We’ll answer your phone when you can’t, so you can avoid missed calls abd prevent lost opportunities. Use code 25FOR25 to claim discounted virtual reception services for 3 months. Limited-time offer. Conditions apply.

Make 2025 your best year in business by ensuring there’s always someone available to answer the phone

US receptionists

The majority of our receptionists are in the US, with bilingual answering options and overflow support available.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Pay-per-call options

Our transparent pricing and pay-per-call options help ensure you have the most affordable answering service possible.

Instant emails or texts

Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.

Mobile app & portal

Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Claiming your virtual reception service discount is so easy

Simply use the promo code 25FOR25 when signing up for a 7-day free trial and we’ll give you 25% off* your call answering subscription for the first 3 months if you upgrade.

If you want to sign up for a month-to-month subscription immediately, without a trial, simply mention the code when you speak to our team.

* Offer Conditions: Subscription discount for 3 months applies for new customers only. Saving capped at $50 per month. Not available with any other offer. Promo code 25FOR25 must be quoted in advance of the customer’s free trial or paid subscription commencing before 11.59pm MST on Friday, 31 January, 2025. Free triallists must upgrade to paid subscription by 11.59pm MST on Friday, 7 February, 2025, for offer to remain valid. Please also refer to our standard Terms & Conditions.

Solutions for every business

Whether you need a simple message service or a virtual receptionist to answer FAQs, take orders, input leads into your CRM or book appointments, we have a solution. Compare our services below.

  MessageExpress ReceptionistPlus MyAssistant MyDiary
Compare our
live call
answering
services

Call answering and message taking for one individual or team.

from $25*
from $18.75*
per month for first 3 months when using code 25FOR25^

See all plans

Messages, support and call transfers for multiple staff or departments.

from $35*
from $26.25*
per month for first 3 months when using code 25FOR25^

See all plans

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49*
from $36.75*
per month for first 3 months when using code 25FOR25^

See all plans

Appointment scheduling and diary management using your preferred software.

from $49*
from $36.75*
per month for first 3 months when using code 25FOR25^

See all plans

Caller greeting Personalized Fully customized Fully customized Fully customized
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Calendar management      
  About MessageExpress Inquire now About ReceptionistPlusTry our 7-day free trial About MyAssistantInquire now About MyDiaryInquire now

* Plus relevant sales tax. Refer to Terms & Conditions. ^ See Offer Conditions.

MessageExpress

Call answering and message taking for one individual or team.

First 3 months from $18.75/month*
  • US receptionists
  • No lock-in contract
  • Personalized greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • Mobile app & portal
  • 24/7 service upgrade option
  • Toll-free number upgrade option

ReceptionistPlus

Messages, support and call transfers for multiple staff or departments.

First 3 months from $26.25/month*
  • US receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

First 3 months from $36.75/month*
  • US receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

First 3 months from $36.75/month*
  • US receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • toll-free number upgrade option
  • Fully customized greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Calendar management

* Plus relevant sales tax. Refer to Terms & Conditions. ^ See Offer Conditions.

How it works

FAQs

At ReceptionHQ we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing ReceptionHQ’s answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes. ReceptionHQ’s team of receptionists based in the United States predominantly answer calls for our US clients during standard office hours, with overflow support available from our international teams such as in Australia and the UK.  Calls are answered by our team in the US whenever possible, however calls overflow to our international teams after hours and during unforeseen peaks in call volumes.  This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.
Read more.

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients.  Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software.  We support a large number of third-party appointment booking tools and CRMs.  Please contact us for more information.

Yes, messages can be sent to multiple email addresses and cell phone numbers – it’s your choice.  We can also attempt to transfer calls to multiple people in sequential order.  How your calls are managed can be updated instantly via your ReceptionHQ online client portal or mobile application at any time.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the ReceptionHQ client portal or mobile application.

You can get set up in a matter of minutes, using your preferred and distinct greeting.  For a MessageExpress or ReceptionistPlus service, you can start using the service almost instantly. Simply create and activate an account yourself, using the free trial webform, or have our customer service team do this for you.  Either way, it only takes a few minutes to get started. Once set up, you can immediately direct or divert your calls to ReceptionHQ and we will answer your calls to your specific requirements.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID).

For more information, check out our article Forwarding Your Business Calls to ReceptionHQ’s Reception Team, which outlines:

What our customers love

We are very happy with the wonderful customer service (and) the staff that answers our incoming calls. They are very professional and polite to our customers.
Jody Galvan
We started with ReceptionHQ a little over a year ago and it has truly changed the way we do business. From a customer service perspective, no caller goes to a voicemail.
Christopher Amos, No Boundaries
Knowing I would be out of the country for three weeks, I knew I needed a very professional answering service in my absence. I was very impressed.
Lissie Brooks
As a solo attorney with a mostly virtual practice … I’ve received great feedback on the professionalism of the ReceptionHQ virtual receptionists.
Andrea Paris, Californian attorney
Saved me loads of time and freed me up to concentrate on my work.
Jane Kemp

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put America’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

The trial is based on our ReceptionistPlus service, with our team of virtual receptionists able to take messages and transfer calls based on your availability settings.

💪 START 2025 STRONG: Get 25% off live call answering with code 25FOR25    Learn more

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